Why BackerKit and not Kickstarter?
We at The Black Piper value innovation, and we especially value innovators who listen. BackerKit is both of these. From the beginning of our relationship, they have made it clear that they want to hear what creators and backers alike have to say. In addition, BackerKit has a vision for the future of crowdfunding that we, frankly, want to be a part of.
Last updated: September 01, 2022 01:28
Why use crowdfunding?
When we Kickstarted our debut album, Kaladin, we learned a lot. The process was grueling, and we were a small team. No one knew who we were, and we had no idea if we would succeed. But we had the dream, the training, and the drive. Ultimately, the experience was rewarding. As a result of that campaign, we not only funded a successful book soundtrack, Kaladin, (owing to the incredible fans), but we also built some remarkable relationships and forged lifelong friendships we would not have otherwise. We would not trade the connecting bonds we made for anything. Also, during the Kickstarter, and throughout the subsequent production, the fans rose up and were a powerful force, pooling together to make Kaladin a reality. That album belongs to them. This album - The Black Prism - belongs to you! We want to share the process of creation with you. When you back our project, you become a part of it!
Last updated: September 08, 2022 00:25
What format will the digital music come in?
All digital music will be delivered in .mp3 format. You can add $3 to your pledge if you would like THE BLACK PRISM in a lossless format. (Specific format is TBD.)
Last updated: September 08, 2022 00:23
I saw an "Anthology" reward on your last campaign - where did it go?
The Tales of The Black Piper anthology is something we are supremely excited about, and we want it to have its own spotlight. We have removed it from this campaign and we will run a second campaign for the anthology very soon. We hope to have some extra surprises ready for you then, so stay tuned!
Last updated: September 08, 2022 00:24
How will digital music be accessed?
All digital music will be delivered to you through your BackerKit account. This includes any additional albums you purchase.
Last updated: September 08, 2022 00:25
Does The Black Piper create custom songs/compositions?
Yes! Please reach out to us through our website (https://theblackpiper.com/contact) for more information.
Last updated: September 08, 2022 01:12
What format will the digital music come in?
All digital music will be delivered in .mp3 format. You can add $3 to your pledge if you would like THE BLACK PRISM in a lossless format. (Specific format is TBD.)
Last updated: October 14, 2022 02:41
I saw an "Anthology" reward on your last campaign - where did it go?
The Tales of The Black Piper anthology is something we are supremely excited about, and we want it to have its own spotlight. We have removed it from this campaign and we will run a second campaign for the anthology very soon. We hope to have some extra surprises ready for you then, so stay tuned!
Last updated: October 14, 2022 02:41
How will digital music be accessed?
All digital music will be delivered to you through your BackerKit account. This includes any additional albums you purchase.
Last updated: October 14, 2022 02:41
Does The Black Piper create custom songs/compositions?
Yes! Please reach out to us through our website (https://theblackpiper.com/contact) for more information.
Last updated: October 14, 2022 02:42
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.